FREQUENTLY ASKED QUESTIONS

SHIPPING

How much is shipping?

FREE 2-day shipping on orders over $100.
Flat-rate shipping: $4 on orders under $100, $8 on orders under $80.
Free shipping applies to the Continental U.S. only.
Shipping rates for Alaska and Hawaii vary.

For any shipping-related questions, feel free to call us at 877-458-8629 or 415-458-8624, or email us at customerservice@silkroadteas.com.

When are orders shipped?

Orders placed Monday – Thursday: Usually ship within 24 hours.
Orders placed Friday – Sunday: Ship the following week.
All U.S. orders ship via 2-Day Express, except for orders sent to P.O. Boxes, APO/FPO addresses, rural locations, Guam, U.S. Virgin Islands, Hawaii, and Alaska, which ship via United States Postal Service (USPS).

Do you ship to P.O. Boxes, APO, or FPO addresses?

Yes! We ship to APO, FPO, rural addresses, Guam, U.S. Virgin Islands, Hawaii, and Alaska via USPS.

Do you ship internationally?

Yes, we ship to Canada. $20 flat-rate.

ORDERS

Can I order by phone?

Yes! To place an order by phone, call us at:

Within the U.S. & Canada: 877-458-8629 (Monday–Friday, 9 AM–4:30 PM PST)
Outside North America: 415-458-8624

What if I have a problem with my order?

Your satisfaction is 100% guaranteed. If you are not completely satisfied or encounter an issue with your order, please contact us within 30 days of delivery:

Email: customerservice@silkroadteas.com
Call: 415-458-8624

Return Policy:

Returns must include the original receipt and packaging.
Let us know the reason for your return.
Send returns to:
Silk Road Teas
Attn: Product Return
2980 Kerner Boulevard, Suite A
San Rafael, CA 94901
If the return is due to our error, we will refund your shipping cost.
Your return will be processed once we receive the package.

Do you accept wholesale orders?

Yes! To request a wholesale account, visit: https://wholesale-silkroadteas.com/wholesale-account-request/

REWARDS PROGRAM

What are the benefits of joining the rewards program?

Earn points on every purchase and redeem them for discounts on future orders. As a rewards member, you’ll also get access to exclusive perks, including early access to sales, special promotions, and more!

How do I earn points?

Earn 10 points for every $1 spent (excluding shipping fees & taxes).

How can I redeem my rewards?

Click here for detailed instructions..

Note, you can apply one coupon code at checkout. You can not combine coupon codes or discounts.

How can I view my rewards balance?

Log in to your store account and visit the Use Points Page.

Do my points expire?

No, your points never expire!

FREQUENTLY ASKED QUESTIONS