Orders & Returns

Orders by Phone

To order by phone, please call 877 458 8629 from within the US and Canada, Monday-Friday, 9 AM to 4:30 PM (PST) and we will be happy to take your order. Outside North America, please call 415 458 8624.

packet-jasmine-pearls-01.jpg

Return Policy

Your satisfaction is guaranteed.

If you are not completely satisfied, or there is a problem with your order, please contact us at customerservice@silkroadteas.com or 415 458 8624 within 30 days of delivery and we will arrange for the return of your order.

To return an item for full credit, please include the original receipt and packaging and tell us your reason for return.

Address returns to:
Silk Road Teas
Attn: Product Return
2980 Kerner Boulevard, Suite A
San Rafael, CA 94901

We will be happy to refund the shipping cost if the return is the result of our error. Your return will be processed upon receipt of your package.

Shipping

We offer FREE shipping via USPS or UPS Ground for internet orders over $75.00. Offer will show at checkout. Free shipping offer is valid in Continental US only.

Retail orders placed Monday through Thursday usually ship within 24 hours. Orders placed Friday through Sunday will ship the following week. All orders placed within the United States will ship via FedEx Home except those addressed to P.O. Boxes, APO, FPO, rural addresses, Guam, US Virgin Islands, Hawaii and Alaska, which will ship via the United States Postal Service.

If we can answer any questions about ordering, please call us at 877 458 8629 or 415 458 8624 or e-mail us at: customerservice@silkroadteas.com.